Frequently Asked Questions

Shipping & Orders

When will my order ship?
Orders are carefully prepared and typically ship within 2–4 business days.

How long does shipping take?
Once your order ships, delivery times depend on the shipping method selected at checkout. You'll receive tracking information when your order is on its way.

Can I change or cancel my order?
If you need to make a change or cancel an order, please contact us as soon as possible. We cannot guarantee changes once an order has entered processing.

Products & Skincare

Are Piel De Kimora products suitable for sensitive skin?
Our formulas are designed with gentle skincare in mind. However, everyone's skin is different. We recommend reviewing the ingredient list and patch testing new products before full use.

How should I choose my products?
Each product page includes information about the product and how to use it. If you're unsure which product is right for you, contact us and we'll be happy to help.

Are your products cruelty-free?
Piel De Kimora is committed to making thoughtful product choices. Please check each product's listing for the most current formula and product information.

Returns & Refunds

What is your return policy?
Please review our Return & Refund Policy for eligibility, timeframes, and instructions before sending anything back.

What if my order arrives damaged?
Please contact us as soon as possible with your order number and photos of the damaged package or product so we can review the issue.

Contact

How can I contact Piel De Kimora?
You can reach us through our Contact page. We're happy to help with questions about products, orders, and your skincare experience.

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